Customer Service from the Internet

I ordered a present for Toby's birthday from amazon.ca. I had to order it from N America cuz it's a DVD and I want to be able to play it on my laptop. Recently, wondering where it was cuz it's LONG overdue, I checked the site and it's now estimated to be shipped (not arrive) between Feb 25 and March 25. That's over two months!

When I finally found a real human to email, they got back to me and waived my shipping fees (which equal the Canadian taxes I don't have to pay, heh). Nice, eh?